Please read through fully prior to purchase
Overview
For customization, bespoke creations, and any other item that is not a premade product or otherwise discussed, there are no refunds or cancellations once paid. Commissions can be, at the discretion and with the aid of Davinium, sold or otherwise allocated to a different buyer. There may circumstantially be a cost associated with this reassignment, dependent on the age of the order and the nature of the transfer; however, on most occasions, this service is provided free of charge.
Partial Refunds
There are certain situations where a partial refund is granted. These are treated case-by-case, but here are some examples:
- The commission is new, no costs have been incurred, labor or material-wise.
- A miscommunication resulted in an incorrect commission order.
- Life-altering events such as hospitalization or unemployment
Please bear in mind that these scenarios do not guarantee a refund, partial or full, and will be processed at the discretion of Davinium. With custom work, many circumstances are at play, and all must be considered to proceed fairly. In most cases where a commission is refunded, a 50% deposit will be held to cover processing, material, communication, and labor costs.
Shipping returns
To ship items to Davinium, for repair, exchange, return, consignment, warranty work, or otherwise, there are a few options for shipping speed, security, insurance, and more. To ensure minimal costs are incurred, and furthermore to guarantee the safety of your items, you must contact Davinium directly. In most cases we will provide a DHL return label and insure with third-party insurance. The costs will be incurred by Davinium or the sender circumstantial to the nature of the shipment.
Need help?
Contact us at davinium.customs@gmail.com for questions related to refunds and shipments.